Return & Refund Policy

At Harper & Bloom, your satisfaction is our highest priority. We strive to provide you with high-quality fashion and an exceptional shopping experience. Below you will find our Return & Refund Policy, which outlines the guidelines and requirements for returning products to us.

1. Eligibility for Returns

We accept returns on products that are completely unused, unworn, unwashed, and in their original packaging with all tags attached. For health and hygiene reasons, we cannot accept returns if the packaging has been opened, tags have been removed, or the item has been worn. Please inspect your order carefully upon receipt before opening sealed packaging or removing tags.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We may ask you to provide photographic evidence of the damage or defect to help accelerate the return process. Once approved, we will provide you with instructions for returning the damaged or defective item, and we will gladly arrange a replacement for you.

3. Incorrect Orders

If you receive an incorrect item, please notify us within 7 days of receiving your package. We will work closely with you to arrange a return and will either send you the correct replacement item or issue a full refund, depending on your preference.

4. Non-Returnable Items

For safety, health, and hygiene reasons, certain items are strictly excluded from our return policy. This includes, but is not limited to, intimate apparel, underwear, swimwear, earrings, bodysuits, and any products that come into direct contact with the skin. Please review the product descriptions carefully before making your purchase.

5. Refund Processing

Once your return is received and thoroughly inspected, we will send you an email to notify you whether your refund has been approved or rejected. If approved, your refund will be processed automatically and applied to your original method of payment within 7 business days. Please note that original shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer.

6. How to Initiate a Return

If your return meets all the criteria outlined above, please contact our customer support team through our "Contact Us" page or directly via email at harperbloomshop@gmail.com. Our team will guide you through the return process and provide the necessary instructions.

7. Packaging Your Return

Please ensure that the item you are returning is securely packaged to prevent any damage during transit. We highly recommend using a trackable shipping service, as Harper & Bloom cannot be held responsible for return packages that are lost or damaged in transit before reaching us.

8. Exchanges

Because we do not accept returns for opened or worn items due to hygiene regulations, we do not offer direct exchanges for different styles or sizes. If you received a damaged, defective, or incorrect item, please follow the guidelines in Sections 2 and 3 to resolve the issue.

At Harper & Bloom, we sincerely value your trust and are dedicated to providing you with the best possible service. If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to reach out to our customer support team. Thank you for shopping with us!

The Harper & Bloom Team Email: harperbloomshop@gmail.com